How long will my order take to arrive?
Orders are processed within 1-3 business days. Estimated delivery is 7-15 business days, depending on your location. You'll receive a confirmation email with tracking once your order ships.
How much does shipping cost?
We currently offer free standard shipping on every order.
Where do you ship?
We currently ship within the United States.
How do I track my order?
A tracking number is emailed to you as soon as your order is dispatched. Please allow a few days for tracking details to begin updating.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. To start a return, email us at support@lumastra.net and we'll guide you through the process.
Are Lumastra devices safe to use?
Yes, when used as directed. Please read the instructions included with each product before use. If you have a medical condition, are pregnant, or have any concerns, consult a healthcare professional first.
How can I contact you?
We're always happy to help. Email us any time at support@lumastra.net and we'll get back to you as soon as we can.